HLCO NGO has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. HLCO NGO expects that all donors will exercise due care and diligence while making donations. HLCO NGO also recognizes that a donation may be made erroneously or donors may change their mind. HLCO NGO will examine request for refund of donation and endeavor to make the refund. HLCO NGO may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.